Catford Cleaner Privacy Policy

This Privacy Policy explains how Catford Cleaner collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It also explains the lawful basis on which we process personal data under the UK General Data Protection Regulation and related data protection laws, how long we keep personal data, when we use external processors, and the rights that individuals have in relation to their personal data.

Scope of this Privacy Policy

This Privacy Policy applies to all Catford Cleaner customers and prospective customers within our service area who contact us, request a quotation, book a service, use our services or otherwise interact with us in the context of our cleaning services. By engaging with us, you acknowledge that you have read and understood this Privacy Policy to the extent it applies to you.

Personal Data We Collect

We only collect personal data that is relevant to providing and improving our cleaning services and managing our relationship with you. The types of personal data we may collect include:

Identification and contact details, such as your name, postal address, service address, and any other contact information you choose to provide. Booking and service information, such as preferred dates and times, details about your property relevant to cleaning, instructions for access, and records of the services you have requested or received. Communication records, such as enquiries, messages and any feedback you provide to us. Payment related information needed to process your payments, such as basic transaction details and payment status. We do not store full payment card details when payments are processed by third party payment providers. Technical and usage information where relevant, such as basic device or browser information and how you interact with our website or online tools, to the extent this is necessary for security, analytics or service improvement.

How We Collect Personal Data

We collect personal data directly from you when you contact us, request a quote, make a booking, communicate with us by any channel, or provide information during the delivery of our services. We may also receive limited personal data from third parties where this is necessary, such as payment providers confirming that a transaction has been completed, or referral partners who introduce you to our services, always in accordance with applicable data protection laws.

Purposes and Lawful Basis for Processing

We process personal data only when we have a lawful basis under the UK GDPR. The main purposes for which we process your personal data and the associated lawful bases are:

To provide and manage our cleaning services: This includes handling enquiries, giving quotations, making and confirming bookings, delivering services at your property, managing schedules, and communicating with you about your services. The lawful basis for this is the performance of a contract or taking steps at your request before entering into a contract.

To manage payments and accounting: We process personal data to take payments, issue invoices and receipts, and keep internal records for accounting and tax purposes. The lawful basis for this is the performance of a contract and compliance with our legal obligations.

To communicate with you: We may use your contact details to respond to queries, provide updates relating to your bookings, notify you about changes to services, and handle complaints or feedback. The lawful basis for this is the performance of a contract and our legitimate interests in providing effective customer service.

To improve and protect our business: We may process data for internal analysis, service improvement, training, quality control, and security purposes, including fraud prevention and safeguarding our staff and customers. The lawful basis for this is our legitimate interests in running and protecting our business, provided your rights and freedoms are not overridden.

Marketing communications: We may use your contact details to send you information about our services or offers that may be of interest. Where required by law, we will only send such communications with your consent, which you can withdraw at any time. Where consent is not legally required, we rely on our legitimate interests in promoting our services, while always offering you an easy way to opt out.

Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law. We apply the following general retention principles:

Customer records and booking information are typically kept for as long as you remain a customer and for a reasonable period afterwards to handle any queries, disputes or claims. Financial records, including invoices and transaction information, are retained for the period required by tax and accounting laws. Communication records are retained for a period that allows us to manage our relationship with you, monitor service quality and resolve any issues that may arise. Marketing preferences are retained until you withdraw consent or object to receiving marketing communications, after which we retain only minimal information needed to record and respect your preference.

When personal data is no longer needed, it is securely deleted, anonymised or otherwise removed from our systems in accordance with our data retention practices.

Data Processors and Third Parties

In some cases, we use trusted third party service providers to help us operate our business and deliver our services. These organisations act as data processors and only process personal data on our instructions and for the purposes we specify. We ensure that appropriate contracts and safeguards are in place to protect your data.

Examples of such processors and third parties may include: payment processing providers that handle card or electronic payments and associated security checks. IT and hosting providers that store data and support our systems, including website hosting and business software. Communication services that help us send service messages or other permitted communications. Professional advisers such as accountants or legal advisers, to the extent they need access to relevant data for the services they provide.

We do not sell your personal data. We will only disclose personal data to third parties when this is necessary for the purposes described in this Privacy Policy, required by law, or with your explicit consent.

International Transfers

Where personal data is transferred outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place, such as using standard contractual clauses or relying on adequacy regulations, so that your personal data remains protected in accordance with applicable data protection laws.

Security of Personal Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those who have a business need to know, using secure systems where appropriate, and regularly reviewing our security practices. While no system can be completely secure, we work to ensure that your data is treated with care and kept as safe as reasonably possible.

Your Data Protection Rights

Under the UK GDPR, individuals whose personal data we process have a number of rights. Subject to certain conditions and exceptions, you have the right to:

Access your personal data and receive information about how it is processed. Request correction of inaccurate or incomplete personal data. Request deletion of your personal data where there is no longer a legal basis for us to keep it. Object to certain types of processing, including processing for direct marketing, or request restriction of processing in specific circumstances. Request portability of personal data you have provided to us in a structured, commonly used and machine readable format, where the processing is based on consent or contract and carried out by automated means. Withdraw consent at any time where we rely on consent as the lawful basis for processing, without affecting the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, please contact us using our usual contact channels. We may need to verify your identity before responding. We aim to respond to all valid requests within the time required by law.

Complaints and Contact

If you have any concerns about how we handle your personal data, we encourage you to raise them with us in the first instance so that we have an opportunity to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority responsible for data protection in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. When we make significant changes, we will take reasonable steps to inform you, which may include updating the information on our website or informing you directly where appropriate. The date of the most recent version will be indicated so that you can see when it was last updated.

By continuing to use our services after any changes come into effect, you acknowledge the updated Privacy Policy as it applies to you within the Catford Cleaner service area.